Knowing how to ask a question.

There's nothing more frustrating to a techie than a person who can't properly ask a question.

It's not that hard folks, it really isn't. Just ask the question, don't tell me all about your grandchildren first.

Another thing techies tend to hate is small talk.

We just want to fix your problem and get onto the next one. Please don't pretend we're your friend. We're not. If you think otherwise, watch Clerks. Watch it again, if it's been a while.

That's all for now. Grumpy, hungry, tired Tech Support workers tend to bitch from time to time.