If you're going to have your head up your ass, at least be aware of your head being up your ass.

A recent conversation that makes me want to refer all calls to this customer, who did an invaluable service to me by admitting that he made a mistake:

Customer: I'm having problems entering my order. Can you walk me through step by step?
Me: Sure.
Customer: I'm entering buy, 2, December, 04, Crude Oil and submitting.
Me: Did you enter an order type(clearly displayed to the right of where he'd chosen the crude oil commodity)?
Customer: Yes, Buy.
Me: I mean, is it a market, limit-
Customer: I'm sorry. I'm a fuckin' idiot.

Hey man, you said it, not me. And I appreciate you admitting your mistake and moving on with your life. You made my day.