Funny acheivement.

I actually made reference to Occam's Razor during a call today. It met with limited success, as the customer felt that was an excuse for me being lazy.

I managed to not go into my usual diatribe about how the true art of tech support is following the idea that to solve a problem, you need to eliminate the possible explanations until you find the actual solution- layers of an onion, that kind of thing.

Of course, when you have a person on the line who instantly believes that the problem cannot in any way be on his end, you're kinda fubar. Even if you explain Occam's Razor.