Positive feedback?

We've got this tool at work where we're able to control computers remotely. This program is the staple of each and every tech support desk, and I usually use it several times a day. Just yesterday, I used it to help someone learn how to use a scroll bar.

I wish I were kidding.

Normally, by the time I've decided to use this tool, I'm pretty steamed. Normally, I wind up doing something so mundane it actually hurts me to have to use it, but use it I do, and to excess.

What I've just found out is that there is a feedback prompt at the end of the session. Customers have been leaving comments about me, and I didn't even know it! What I really didn't expect is that customers are leaving me positive comments. "Dave was terrific, give him a large raise... Dave is my hero!" "Dave is outstanding. I have always gotten the help I needed when I dealt with him... I will probably take more programming classes because I was so impresed with his proefssionalism."*

I'm sure you're asking yourself what I'm asking myself: What? I was nice enough to a customer for them to leave me a smiley face? Dave was nice enough to two people? What? There's more than that? Is Dave losing his Angriest Man in Chicago Title?

I'm flat-out amazed. My jaw is resting on my desk. I must have sailed under a happy-happy star that day, 'cuz believe me, I even sense the snotty anger in my voice when I talk on the phone to our customers. Some days I wonder why and how I still have a job.

*I left in the spelling errors- I spend enough of my days fixing other people's mistakes to do it on my own blog.